Refund policy

Returns & Refunds

We hope you love your FemFuel order. If you change your mind, you can request a return within 14 days of receiving your order.

To be eligible for a return, your product must be unused, unopened and in its original packaging. You’ll also need your order number or other proof of purchase.

To request a return, please contact us at hello@femfuel.co.uk before sending anything back. We’ll provide you with return instructions and the appropriate return address. Items returned without first contacting us may not be accepted.

Unless the product is faulty, damaged, incorrect or not as described, customers are responsible for the cost of returning the item.

Opened products

For products supplied sealed for health protection or hygiene reasons, we cannot accept a change-of-mind return once the seal has been broken. This does not affect your statutory rights.

Damaged, faulty or incorrect orders

Please inspect your order when it arrives. If your product is damaged, defective, incorrect or not as described, contact us at hello@femfuel.co.uk as soon as possible so we can resolve the issue.

Cancellations

If you wish to cancel your order before it has been dispatched, please contact us at hello@femfuel.co.uk as soon as possible.

Refunds

Once we receive and inspect an eligible return, we’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow time for your bank or card provider to process the refund.

Where required by law, standard delivery charges will also be refunded.

Your statutory rights

Nothing in this policy affects your statutory rights.